Customer Service
We are dedicated to providing quality products that meet all expectations set forth by our design team. All products are tested under varying conditions and inspected prior to shipping to ensure the consistency and quality expected. You can count on every product to be highly functional with 100% satisfaction. In the event that we haven’t met our standard, we are happy to work with you to make it right.
“Just wanted to let you know that I recieved my boards and I am very pleased with the way they play and surprised at how the washers “stick”. You guys should do a little longer video for your site to show how the washers hit and stick. Nice job, great product!” — Dan(Stillwater, Oklahoma)
In the event you encounter a manufacturing defect, or are not satisfied with the product purchased, please feel free to contact us at customer service. We will ensure the issue is corrected immediately. All feedback and suggestions are appreciated in order to better service our customers.
Find a quick answer your question below. RiverCity Washers strives to be your one stop shop for all your washer game and washer game board needs. Please review the following topics to best locate an answer below:
While we strive to ensure customer satisfaction we offer a 14 day refund if you are not satisfied with the product. This policy is in effect from date of purchase. The refund will be sent upon receipt of product. Shipping charges are non-refundable.
RiverCity Washers is very cognizant of order dates and deadlines and will always strive to meet our customers needs to ensure a timely response. All orders are processed and shipped within 48 hours. All pitching washers are shipped via USPS Priority Mail and all washer games are shipped via UPS, USPS or FedEx. All orders received will have shipping confirmed via a tracking number provided upon payment processing.
All orders are shipped within 48 hours of payment processing. Once shipped, you will receive a tracking number to confirm shipment and allow you to track delivery of your order. If an order must be canceled post payment processing, please contact us.
